Shipping & Returns
Aside from original artwork, all of our products are made in Montreal, Canada and ship from either Montreal or from Champlain, NY for American and International orders.
DAF products are shipped via Art of Where, Monday through Friday. With the environment in mind (we don't make what we don't need), DAF utilizes the "print on demand" system offered by Art of Where, therefore overnight shipping is not available for most products. Production time for clothing is from 5-8 days and for wall art, 2-4 days. Please note that production time does not include shipping time.
Art Prints & Original Art
Original artworks are shipped within 3 days of purchase with insurance. Shipping times will vary depending on the location of the artist and your location. Contact us for shipping rates of a particular artwork or for any questions regarding the purchase of original artworks.
Orders to US customers generally take 2-6 business days once shipped. US orders ship with USPS first class mail or priority (depending on package size) with tracking.
Orders for Canadian customers normally take 2-8 business days to arrive. Canadian orders ship with Canada Post Expedited with tracking. Small packages like single notebooks or device cases ship with a stamp without tracking.
International orders generally take 10-21 business days but may be delayed by the customs of your country.
International orders ship with USPS and may or may not encounter additional fees when crossing borders. Please be up-to-date on your country's import rules. Please note we cannot artificially reduce the value of orders. Orders under $100 will not have tracking, and orders above $100 will have tracking.
The DAF Shop cannot guarantee delivery dates for any shipments.
Shipping prices may vary. To get an accurate estimate, we suggest adding your products to your cart and providing your shipping address.
Returns & Exchanges
United States & Canada
If anything you purchase from the DAF Shop is damaged or does not meet your expectations, you can return it to us within 21 days of purchase for a full refund or exchange equal to the value of the product(s) you ordered. Your returned item must be unused and in the same condition that you received it and in its original packaging.
If you are returning or exchanging a damaged item, the replacement product will be shipped at no cost to you and the return shipping cost will be paid by DAF. For all other returns, shipping costs are non-refundable.
To make a return please email email@example.com and we will work with you to ensure that your are completely satisfied with the return process. All refunds will be made within 48 hours of receiving the returned item.
Sale items will not be considered for exchange or refund unless the product is defective or damaged.
If you are not completely satisfied with your order, you may send it back to us at your expense for a full refund. For more information on our international return policies, please contact firstname.lastname@example.org.